“A demo car came with non-standard rims and tyres. The dealer brushed it off — until Mitax escalated it and got a fair resolution.”
The Problem:
A client bought a demo vehicle — only to realise the rims and tyres were non-standard and affecting safety and fuel efficiency. The dealership brushed off his complaints.
What We Did:
Mitax stepped in, researched the factory specifications, drafted a formal case, and escalated the matter to Motor Vehicle Manufacturer South Africa.
The Result:
Manufacturer took the matter seriously, arranged a meeting with the dealer branch, and ultimately agreed to a fair resolution. The client got the attention — and outcome — he deserved. “Marlon went beyond just handling my tax and accounting — he stepped in to quickly resolve an issue that had nothing to do with either. That’s not just service, that’s true support.”
– Welly, Johannesburg